Request a refund

After you've canceled your Todoist subscription, you could be eligible for a refund. Keep in mind that when you cancel your subscription, you'll be back on the Beginner plan. Here's what happens when you downgrade.

Monthly subscriptions

Monthly payments for Pro and Business plans aren't refundable when you cancel, unless a refund is required by consumer protection laws in your country.

If you cancel a monthly subscription, you'll be able to use the paid features until the end of the billing cycle. You won't be charged at the next renewal date.

Yearly Pro subscription

If you cancel your yearly Pro plan within 30 days of purchase or renewal, you're eligible for a full refund.

Quick tip

Purchased via todoist.com? Refunds are self-serve within your subscription settings.

Via the Todoist website

You can process this refund yourself. It's fully self-serve:

Click your avatar at the top-left.
Select Settings.
Select Subscription.
Click Cancel plan.
Choose a reason for canceling. You can also share feedback on what we could improve.
Click Cancel subscription to confirm.
Select End the subscription immediately and receive a refund.
Click Cancel subscription to finalize. Your refund will be processed automatically.

Note

If you're outside the 30-day refund window, you'll only see the option to cancel at the end of your billing period.

Via Google Play

If you purchased a yearly subscription through Google Play, first cancel your Pro subscription using these instructions. Then contact us to request a refund for your yearly payment.

Via the App Store

If you purchased your yearly Pro subscription via the App Store, contact Apple directly for your refund. Apple doesn't allow any developers to process refunds for App Store purchases.

Via the Microsoft Store

Microsoft doesn't offer refunds for purchases made via their store. You can learn more in Microsoft Store's Terms of Sale.

Yearly Business subscription

If you purchased a yearly Business subscription within the last 30 days, cancel your Business team first, then contact us to request a refund. Include your payment receipt or the order reference ID from your invoice.

Note

If you're not eligible for a Business subscription refund, you may have credit on your account after canceling your subscription. This credit isn't refundable.

Get in touch

If you're having trouble with your refund, get in touch with us. We're here and eager to help!